Thank you for shopping at Instant Pharmacy. We strive to provide you with high-quality products and excellent customer service. If you are not satisfied with your purchase, we are here to assist you with returns and exchanges.
Returns
We accept returns on eligible products within 14 days from the date of purchase. To be eligible for a return, the product must be unused, unopened, and in its original packaging with all accompanying materials, tags, and labels. Some products, such as perishable items, intimate or sanitary goods, and products with a limited shelf life, are not eligible for return for hygiene and safety reasons.
To initiate a return, please contact our customer support team via email or live chat. Our team will guide you through the return process and provide you with instructions on how to return the product. Please do not return any product without obtaining authorization from our customer support team.
Once your return is received and inspected, we will notify you of the status of your refund. If your return is approved, a refund will be processed to your original method of payment within a reasonable timeframe. Please note that shipping costs are non-refundable, and the customer is responsible for return shipping expenses.
Exchanges
If you received a defective or damaged product, or if you received the wrong product, we will be happy to exchange it for you. Please contact our customer support team within 5 days of receiving the product to report the issue and initiate an exchange. Our team will guide you through the exchange process and provide you with instructions on how to return the defective, damaged, or wrong product.
Please note that we may require photos or other evidence of the issue in order to process an exchange. Once the defective, damaged, or wrong product is received and inspected, we will ship a replacement product to you, subject to availability.
Customer Satisfaction
At Instant Pharmacy, your satisfaction is our top priority. If you have any questions, concerns, or issues with your purchase, please do not hesitate to contact our customer support team. We are here to assist you and ensure that you have a positive shopping experience with us.
Please refer to our Terms and Conditions for more information on our returns and exchanges policy, including limitations, restrictions, and other important details.
Note: This returns policy is subject to change without notice. Please refer to the most recent version of our returns policy on our website for the most up-to-date information.
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